Shipping Policy
Shipping Methods
We utilize two internationally renowned express services, DHL and EMS, to safely and swiftly deliver your packages from China to destinations worldwide. DHL is globally acclaimed for its exceptional timeliness and reliability, making it an ideal choice for packages with extremely urgent delivery requirements. EMS, on the other hand, offers an extensive global coverage network and relatively affordable rates, serving as a cost-effective option for a wide range of customers and meeting your diverse shipping needs.
Shipping Times
- DHL: Under normal circumstances, shipping from China to major countries and regions worldwide takes approximately 3 - 7 business days. However, the actual shipping time may be influenced by various factors, including the customs clearance efficiency of the destination country/region, local holiday schedules, and unforeseen natural disasters. We will closely monitor the shipping status of your packages and promptly communicate with you in case of any delays.
- EMS: Compared to DHL, EMS generally has a longer shipping time, typically ranging from 7 - 15 business days. This is mainly because the delivery of EMS packages to some remote or inaccessible areas may require additional time. Similarly, factors such as customs processing speed and weather conditions can also impact the shipping time.
Tracking Services
We understand your concern about the shipping status of your packages, which is why we offer comprehensive package tracking services. As soon as your package is dispatched, we will immediately send you a detailed tracking number via email. You can simply log in to the official websites of DHL or EMS, enter the tracking number, and check the real-time location, shipping progress, and estimated delivery time of your package anytime, anywhere, keeping you well-informed about its whereabouts.
Freight Calculation
Freight charges are precisely calculated based on the actual weight, dimensions, and destination country/region of the package. When you place an order, our system will automatically generate a detailed freight amount according to the package information you provide and the latest freight rates. We are committed to transparent and fair freight calculation, and we will never charge any hidden fees, ensuring that you have a clear understanding of your expenses during the shopping process.
Insurance & Compensation
To provide you with comprehensive protection, we offer basic shipping insurance for all packages shipped via DHL and EMS. In the unfortunate event that a package is lost, damaged, or stolen during transit, we will compensate you in accordance with the insurance terms. To ensure a smooth compensation process, please carefully inspect the integrity of the package upon receipt. If you find any problems, please contact us immediately and retain relevant evidence, such as photos or videos.
Handling of Special Circumstances
During the shipping process, some unforeseen special circumstances may occur, such as customs inspections, flight delays, or natural disasters. For these situations, we will actively communicate and coordinate with the express companies and relevant departments to minimize the impact on package shipping. At the same time, we will keep you informed of the relevant situation in a timely manner and provide reasonable solutions based on the actual circumstances.
Prohibited Items
To ensure shipping safety and comply with international laws and regulations, the following items are prohibited from being shipped through our shipping services: flammable and explosive items, corrosive substances, drugs, firearms and ammunition, controlled knives, animals and plants and their products (except those with relevant permits), counterfeit and shoddy goods, etc. If you are unsure whether certain items can be shipped, please consult our customer service team before placing an order.